How we help you

Find the right support for your needs. We offer practical, non-legal assistance to help you navigate complex systems with confidence.

INITIAL SUPPORT SESSION

$100.00

A 60-90 minute session to create a clear plan forward.

  • Needs assessment
  • Guidance & next steps
  • Referral suggestions
  • A safe space to be heard
See details

BASIC SUPPORT PACKAGE

$450.00

Short - term support to help you get back on track.

  • 2-3 support sessions
  • Check - ins (text or call)
  • Basic advocacy (emails,guidance)
  • Simple action plan
See details

ONGOING SUPPORT PACKAGE

$750.00

Ongoing support and advocacy to help you make steady progress.

  • 4-6 support session
  • Regular check - ins
  • Advocacy support (corrections, services, agencies)
  • Personalised plan and follow up
See details

INTENSIVE SUPPORT PACKAGE

$1,500.00

For more complex situations requiring ongoing high-touch support.

  • Ongoing weekly support
  • Full advocacy (meetings,agencies,planning)
  • Priority access
  • Crisis support guidance
See details

Empowering you with clear pathways

Our services bridge the gap between free community support and costly legal representation, offering structured and accessible solutions. With payment options too.

Professional documentation

We provide accurate and professional assistance for completing forms, writing statements, and organizing paperwork. Our goal is to ensure all documentation is correct and effectively presented, preventing rejections and delays.

Advocacy and support

If you're feeling ignored by organisations or authorities, we can advocate on your behalf. We also provide support to empower you to speak up effectively, ensuring your voice is heard and your concerns are taken seriously.

Refund Policy – Te Ara Tautoko

Effective Date: 31 May 2026

Welcome to Te Ara Tautoko. We are committed to providing helpful resources, support, and services to individuals and whānau navigating the remand and prison system. This Refund Policy explains when refunds may be available for purchases made through our website.

Digital Products

Due to the nature of digital products such as eBooks, downloadable resources, guides, templates, and online materials, all digital product sales are generally final and non-refundable once the product has been downloaded or accessed.

However, refunds may be considered if:

  • You were charged incorrectly

  • You accidentally purchased the same product more than once

  • You experienced technical issues preventing access to the product

  • The product was not delivered successfully

If you believe you qualify for a refund, please contact us within 7 days of purchase.

Services and Consultations

If you purchase a consultation, support session, or service through Te Ara Tautoko:

  • Cancellations made more than 24 hours before the scheduled appointment may be eligible for a full refund or reschedule.

  • Cancellations made within 24 hours of the appointment may not be eligible for a refund.

  • If Te Ara Tautoko needs to cancel or reschedule a service, you will be offered either a full refund or a new appointment time.

Workshops and Events

For workshops, courses, or events:

  • Refunds may be available up to 7 days before the event date.

  • No refunds will usually be provided for non-attendance.

  • Tickets may be transferable where appropriate.

How to Request a Refund

To request a refund, please contact us with:

  • Your full name

  • Order number or proof of purchase

  • The reason for your refund request

Please allow up to 5 business days for refund requests to be reviewed.

Processing Refunds

Approved refunds will be returned using the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993.

Contact Us

If you have questions about this Refund Policy, please contact us through our website: